Privacy Policy

Altavia Japan K.K. (hereinafter referred to as “the Company”) establishes this Privacy Policy (hereinafter referred to as “this Policy”) for the handling of user’s personal information in the services provided on this website (hereinafter referred to as “the Services”).

Article 1
(Personal Information)

“Personal Information” refers to information about a living individual, as specified in the Japanese Personal Information Protection Law . This includes information that can identify a specific individual, such as their name, date of birth, address, telephone number, contact information, and other descriptions, as well as data related to appearance, fingerprints, voiceprints, and information such as the insurer number on health insurance cards that can identify a specific individual from the information alone.

Article 2
(Methods of Collecting Personal Information)

The Company may ask users to provide personal information such as names, dates of birth, addresses, telephone numbers, email addresses, bank account numbers, and driver’s license numbers when users register for use. The Company may also collect information related to transactions, including user’s personal information, from partners (including information providers, advertisers, and ad distributors, hereinafter referred to as “partners”).

Article 3
(Purposes of Collecting and Using Personal Information)

The purposes for which the Company collects and uses personal information are as follows:
1For the provision and operation of the Company’s services.
2To respond to inquiries from users, including identity verification.
3To send emails regarding new features, updates, campaigns, and information about other services provided by the Company that users are using.
4For necessary contact, such as maintenance and important notices.
5To identify users who violate the terms of use or who attempt to use the service for fraudulent or unfair purposes and to refuse their use.
6For users to view, modify, delete, and check the usage status of their registered information.
7To bill users for fees in the case of paid services.
8For purposes related to the above purposes.

Article 4
(Changes in Purpose of Use)

1The Company will change the purpose of use of personal information only to the extent that it is reasonably deemed to be relevant to the purpose before the change.
2In the event of a change in the purpose of use, the Company will notify users of the changed purpose by a method prescribed by the Company or disclose it on this website.

Article 5
(Provision of Personal Information to Third Parties)

1The Company will not provide personal information to third parties without the user’s consent, except in the following cases. However, this excludes cases where it is permitted by the Personal Information Protection Law and other laws:
1.1 When necessary to protect a person’s life, body, or property, and obtaining the person’s consent is difficult.
1.2 When it is particularly necessary for the improvement of public health or the promotion of healthy nurturing of children, and obtaining the person’s consent is difficult.
1.3 When it is necessary to cooperate with a government agency, local public body, or a person entrusted by them in executing the statutory affairs, and obtaining the person’s consent may impede the execution of such affairs.
1.4 When the Company has notified or announced the following items in advance and has notified the Personal Information Protection Commission after submitting the information to a third party:
– The purpose of use, including the provision to third parties.
– Items of data provided to third parties.
– Means or methods of providing the data to third parties.
– The Company’s response to the user’s request to stop providing personal information to third parties.
– The method by which the user’s request is accepted.
2Notwithstanding the provisions of the preceding paragraph, in the following cases, the destination of the information to be provided shall not be considered a third party:
2.1 When the Company entrusts all or part of the handling of personal information within the scope necessary to achieve the purpose of use.
2.2 In cases where personal information is provided due to a merger or other reasons for the succession of business.
2.3 In cases where personal information is used jointly with specific individuals, the purpose of use, items of personal information used jointly, the range of individuals who jointly use it, the purpose of use of those who jointly use it, and the name or name of the person responsible for the management of the relevant personal information are notified to the user in advance or are easily accessible to the user.

Article 6
(Disclosure of Personal Information)

1When the Company is requested to disclose personal information by the person, the Company will disclose it to the person without delay. However, if the disclosure falls under any of the following items, the Company may not disclose all or part of the information, and if a decision is made not to disclose it, the Company will notify the person promptly. Please note that a fee of 1,000 yen per case will be charged for the disclosure of personal information.
1.1 When there is a risk of harming the life, body, property, or other rights and interests of the person or a third party.
1.2 When there is a risk of significantly hindering the proper implementation of the Company’s business.
1.3 In other cases where it would violate the law.
2Notwithstanding the provisions of the preceding paragraph, the Company will not disclose information other than personal information, such as browsing history and characteristic information, in principle.

Article 7
(Correction and Deletion of Personal Information)

1If a user requests the correction, addition, or deletion (hereinafter referred to as “correction, etc.”) of their own personal information held by the Company and the Company determines that it is necessary to respond to the request, the Company will promptly carry out the correction, etc. based on the procedures prescribed by the Company.
2If the Company determines that it is necessary to respond to a request for correction, etc., the Company will promptly carry out the correction, etc.
3If the Company has made corrections, etc. based on the provisions of the preceding paragraph, or if the Company decides not to make corrections, etc., the Company will promptly notify the user of this.

Article 8
(Suspension of Use of Personal Information, etc.)

1If the Company is requested by the person to stop using or delete personal information on the grounds that it is handled beyond the scope of the purpose of use or that it was acquired by fraudulent means, the Company will promptly conduct the necessary investigation.
2Based on the results of the investigation set forth in the preceding paragraph, if it is determined that it is necessary to respond to the request, the Company will promptly suspend the use of the relevant personal information, etc.
3If the Company suspends the use of personal information, etc., based on the provisions of the preceding paragraph, or if the Company decides not to suspend the use, etc., the Company will promptly notify the user of this.
4Notwithstanding the provisions of paragraphs 1 and 2, if it is difficult to take measures for suspension of use, etc. due to the large cost of suspension or other reasons, and if alternative measures are necessary to protect the user’s rights and interests, the Company will take alternative measures.

Article 9
(Changes to the Privacy Policy)

1The content of this Policy may be changed without notifying users, except as otherwise provided by law or this Policy
2Except as otherwise provided by the Company, the revised Privacy Policy will become effective when posted on this website.

Article 10
(Contact Us)

For inquiries regarding this Policy, please contact us at CONTACT.